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About Desertcart


Frequently asked questions


What is Desertcart?

DesertCart is an online shopping service that brings you the best of online retail from around the world. We provide you the ability to purchase products from stores anywhere in the world and have it delivered directly to you in the UAE. We currently focus on shipping and delivering products from the U.S.

We want to provide a hassle-free and give you the best experience possible at an affordable price.

We currently do not support cash on delivery for various reasons. You can read more on our payments page

However, we support payments with cash through any of our partner banks.

Customers can pay with cash either by (a) depositing cash in a bank's cash deposit machine or (b) doing a bank transfer to any of our UAE bank accounts.

These options are available on the payment part of the checkout page. Once the deposit or transfer is made, just add the reference number and the transaction amount for faster verification. We will process the order once your transaction has been verified which may take up-to 24 working hours. You can optionally upload a screenshot, or picture of your deposit slip.

Please note that cash or bank transfers can only be refunded as store credit if an item cannot be shipped or if you request for cancellation.

Currently, bank transfers and cash deposit options are only available in the UAE.

You can purchase almost all of the items that are listed on our website. Just search for something you are looking for! While we try our best to filter prohibited items, it does not always work. Occasionaly, we may not be able to deliver an item listed on Desertcart due to international shipping regulations, customs regulations, or other reasons.

Our trained staff review each order and will let you know if there any issues before you are charged.

Delivery Questions


Delivery times can vary based on the seller and various other reasons(public holidays, country of origin etc.). We try to provide our best estimate of an item's estimated delivery date when you add an item to your cart.

You can see the exact location of each item in your order from your order details page. Click the "Order Details" button on your orders page for more information.

We have a flat AED 25 delivery charge for all orders below AED 250. If your order is AED 250 or above, your order is delivered for free! You can see the final cost of your order after adding an item to your cart.

To keep our operation running as efficiently as possible, we send all your items directly to the courier. You will get an SMS as well as an email with the courier's name, phone number and tracking number. Packages are usually delivered within 24 hours after they are dispatched to the courier. You can collect it from the couriers offices in most UAE cities or arrange for self collection if you are in an area the courier does not service.

Availability and Pricing


They come from internation murchant from US, China, japan adn Hong Kong.

We try to show you the most up-to-date information on availability that we have obtained. However, as all items are sourced from third-parties, items may become unavailable in a short span. If there is any issue with items being backordered or out of stock, we will make sure to inform you and we will not charge for your order.

The prices shown to you include the total price of your purchase including the item cost, any customs charges as well as shipping and handling charges. We show you the total cost that will be charged to you so you have no surprises when you receive your order.

Our goal is to provide the most affordable way to shop online, and we try to give you the lowest price that we can provide. The prices listed on our site are final, however they are subject to change based on the sellers pricing. Sellers may lower or raise their prices at anytime.

If you want something that is sold online, but cannot find it on Desertcart, please send us an email to productrequests@desertcart.ae with a link to the item and the name of the store we will try to get back to you as soon as possible.

Order Questions


You can return most items for store credit or get them exchanged within 14 calendar days of the delivery date if they are still in their original packaging. You can read more about returns on our returns page

While we try to make sure every order is perfect, sometimes they aren't. There may be manufacturer defects, logistics issues, a wrong item etc. If you believe something is wrong, please let us know as soon as you've received the order by contacting our support team from your orders page. We will resolve your issue as quickly as possible :)

You can cancel your order until we have prepared the items and charged your card (usually within 24 hours from placing the order). Orders cannot be cancelled after they are prepared for shipment.

In the case of a returning an order, the shipping fees(if any) cannot be refunded.

If we have issued a refund for one of your orders, the amount will be debited into the orginal card you used for the purchase. Refunds may take 2-10 business days to show up on your statement depending on your issuing bank.

Corporate Questions


To request a quotation for a wholesale purchase, you can reach out to us at support@desertcart.com with your inquiry. Please let us know quantities and product ids for your requsted items.

Please use the following emails to contact us for more specific queries:

Press/Media/Public Relations: press@desertcart.ae

Careers: careers@desertcart.ae

Legal: legal@desertcart.ae